FAQs & Tips about Self-Storage

  1. Why should I store my belongings at Chicago Northside Storage?

    We aim to provide you with top notch service.  Marty, Diane, Eric, and the rest of our staff will all work hard to accomodate your specific storage needs.  Our facility is family owned, so you will never be "just a number" to us.  We offer use of a free move-in truck when renting a new unit.  Additionally, we'll provide you with boxes and tape at no charge!  Don't worry about purchasing a lock - we'll provide that as well.  We also offer you the ability to set up autopayment through your credit card or directly from your bank account.

  2. What kind of documentation do I need to provide to rent a storage unit?

    You will need to provide a valid, government-issued form of identification (e.g., driver’s license, state ID or passport).

  3. Do you require a security deposit?

    No, we do not require any security deposit.  There is a one time $22 administrative fee.

  4. When can I access my storage unit?

    You can access your storage unit from 6 am to 10 pm every day at our Western Avenue facility using your access code, followed by the * key.  In Wilmette, you may access your unit between 6:30 am and 7 pm, daily.

  5. Do you rent space month to month or do I have to sign a long-term lease?

    Our rental contracts are month-to-month agreements – no long-term lease is required.

  6. What type of payments do you accept?

    We accept all major credit cards, personal checks, cashier's checks, and money orders.  You may also set up autopayment directly from your bank account or on a credit card.  We do not accept cash payments.

  7. When and how much do I pay?

    When you come in to sign your contract, you will pay the prorated portion of your rent for the remainder of the month, plus a one time $22 administrative fee.  If you are moving in during the last 7 days of the month, you will also pay for the following month at that time.

  8. When is payment due and what are your late payment policies?

    Payment is due by the first of each month (for the upcoming month).  If your payment has not been received by the 5th of the month, the unit will be double locked and the account will be charged a $10 late fee.  Accounts more than 15 days past due will be assessed an additional $10 late fee.  Accounts that are more than 60 days overdue are charged a $90 lien processing fee.

  9. Do you require insurance on my stored goods?

    You are responsible for the items that you store with us. You may be covered under your Homeowner's/Renter's Insurance policy. Be sure to check with your insurance agent. We will need a copy of the declaration page. For those without insurance coverage or if you're looking for a little more protection, we offer affordable storage protection through the SecureLease Protection Plan. With SecureLease, there is no deductible and we are able to offer a wide range of coverage to suit your needs.

  10. Who is able to access my storage unit?

    You are able to grant access to your storage unit to anyone you wish . It is your responsibility to provide them with a key and your access code. We will not provide someone access if they are not listed on the rental agreement. 

    To increase the security and safety of our storage facility, no employee of Chicago Northside Storage will keep a key to your lock. 

  11. What pest control and cleanliness measures do you take?

    Our facilities are treated for pest control and prevention each month by a dedicated pest control company. We also have staff on site seven days a week to inspect each facility and maintain cleanliness. 

  12. Does your facility have any climate controlled units?

    Yes, our facilities offer climate controlled self storage options so you don't have to worry about extreme hot or cold temperatures damaging your items while being stored.

  13. I have a lot to move into my unit. Can you help?

    All of our facilities have a free moving truck available for your move-in on a first come, first served reservation basis. We also have heavy duty moving carts available for our tenants to use throughout our facilities.